This document was last updated on August 23, 2019
The governing language of this KYC/AML Procedure is English. Any other language translation is provided for convenience only.
DLF Exchange has put in place an Anti-Money Laundering / Counter-Terrorist Financing Policy and a Know Your Customer Procedure (collectively, the “AML Procedures”). The Procedures are revisited periodically and amended from time to time based on prevailing industry standards and international regulations designed to facilitate the prevention of illicit activity including money laundering and terrorist financing. All senior management and employees of DLF Exchange are required to acknowledge and be familiar with the Procedures. This document covers AML Procedures regarding DLF exchange services which are our main business activity.
2. Money Laundering Risks
Money laundering is generally defined as engaging in acts designed to conceal or disguise the true origins of criminally derived proceeds so that the proceeds appear to have derived from legitimate origins or constitute legitimate assets. Terrorist financing is an attempt to conceal either the origin of the funds or their intended use which could be for criminal purposes.
3. The risk of money laundering or terrorist financing on DLF Exchange is low.
Our Procedures are designed to lay down a framework to:
- prevent DLF Exchange from being used, intentionally or unintentionally, by criminal elements for money laundering or financing terrorist activities;
- enable DLF Exchange to know and understand its customers, clientele, contributors, and other contacts with which DLF Exchange has any financial dealings with (collectively, “Clients”) and their financial background and source of funds better which in turn would help it to manage its risks prudently;
- put in place appropriate controls for detection and reporting of suspicious activities in accordance with applicable laws, procedures and regulatory guidelines;
- and equip employees and contractors of DLF Exchange with the necessary training and measures to deal with matters concerning KYC/AML procedures and reporting obligations.
Our Procedures will be reviewed and updated on a regular basis to ensure appropriate procedures and internal controls are in place to account for both changes in regulations and changes in our business.
4. Risk-Based Approach
DLF Solutions adopts and maintains a Risk-Based Approach (“RBA”) towards assessing and containing the money laundering and terrorist financing risks arising from any transactions it has with Clients. The guidelines are as follows:
- Before entering into any transaction or proposed transaction, necessary checks shall be conducted in line with the RBA so as to ensure that the identity of the Clients does not match with any person with known criminal background or with banned entities such as individual terrorists or terrorist organizations;
- For the purpose of risk categorization of the Clients, the relevant information shall be obtained from the Clients at or before the time of entering into a transaction;
- The risk categorization process for different types of Clients may take into account the background of the Clients, country of origin, sources of funds, the volume of turnover or deposits, as well as social and financial background;
- The outcome of the risk categorization process shall be decided based on the relevant information provided by the Clients at the time of commencement of business relationship;
- Enhanced due diligence would be required for higher-risk Clients, especially those for whom the sources of funds are not clear, or for transactions of higher value and frequency which shall be determined by DLF Exchange at its sole and absolute discretion;
- DLF Exchange must be able to satisfy the competent authorities that due diligence was observed based on the risk profile of the DLF Exchange in compliance with the relevant legislation in place.
5. Customer Identification
The Customer Identification Program is to be carried out:
- before any financial transaction can be made and when there is any doubt about the authenticity, veracity, or adequacy of the previously obtained Clients’ identification data.
- requires Clients to provide proof of identification and proof of residence and does not under any circumstances permit any transaction to be made with incomplete identity and residence verification information.
When there shall be any suspicion of money laundering or terrorist financing activities, or where there shall be any doubt about the adequacy or veracity of previously obtained Clients’ identification data, the due diligence measures shall be reviewed, including verifying the identity of the Client again and obtaining information regarding the purpose and intended nature of the relationship with DLF Exchange.
6. Please note that DLF Exchange are not available for the following countries and for citizens of the following countries:
Afghanistan, Algeria, Bangladesh, Bolivia, Democratic People's Republic of Korea (North Korea), Ecuador, Ethiopia, Iran, Macedonia, Morocco, Nepal, Pakistan, Saudi Arabia, Serbia, Syria, Trinidad and Tobago, Tunisia, Vanuatu, Yemen.
Please note that DLF Exchange are not available for the following countries and for citizens of the following countries to make fiat withdrawal; and digital asset withdrawal is permitted only after passing the KYC Procedure: the USA and Canada.
7. Know Your Customer Requirements
The User is entitled to make withdrawal in the amount not exceeding equivalent to 2 000 USD per day, or 150 USD per transaction. If the amount of withdrawal exceeds 2 000 USD per day, or 150 USD per transaction the User shall pass the Know Your Customer Procedure.
If your withdrawal total amount within 1 year in any digital asset, which one is higher, is equal to or more than equivalent of 15 000 USD (United States Dollar), You are required to pass KYC procedure within 2 week period in order to continue using the DLF Exchange. If you do not provide required information within allowed period, DLF Exchange shall have the right to freeze your account until all the requirements are met.
In some cases, in our sole discretion, additional information/documentation will be required. This information/documentation can be related to business activity of the User, its relations and affiliation with politically exposed persons, local politically exposed persons or their family members, source of funds, and other information as it is required by the current legislation and international practice. In case the documents or information is not provided upon our request, the DLF Exchange shall have the right to freeze your account.
8. Required Information
DLF Exchange accepts both natural persons as Clients, and legal entities. Upon registration, Clients go through an automated verification process where they submit:
- Full name;
- Date of birth;
- A unique photo of them holding their government-issued photo ID.
All submitted client information is manually reviewed. For clients who cannot be verified through automated means (geolocation, algorithmic face detection, sanctions list check), enhanced due diligence is requested as described below.
9. Government-issued ID
Verification of identity is required by obtaining a high-resolution, non-expired copy of the Client’s government-issued ID (passport, national identity card, or a driver’s license). The submitted imaged requirements include:
- Full-color image. Black and white, watermarked, etc. are not accepted;
- Legible. All information on the ID must be completely clear and readable. DLF Exchange does not accept IDs that are torn or worn out;
- Background. The edges of the ID document must be clearly visible on a contrasting background.
10. Proof of residence
Verification of residence is required by obtaining a copy of an acceptable address proof document issued in the 3 months prior to establishing an account. The document must carry the Client’s name and address. A valid proof of residence document can be:
- bank statement;
- debit or credit card statement;
- utility bills (water, electricity, gas, internet, phone);
- payroll statement or official salary document from the employer;
- insurance statement;
- tax document;
- residence certificate. Proof of residence documents must contain the Client’s name, address, and be dated less than 3 months ago.
11. Unique photo of Client
Further verification is requested from Clients by submitting a unique photo of themselves holding their government-issued ID as well as a unique handwritten note. In the photo, the Client must be visibly smiling. This allows DLF Exchange to easily prove that the Client’s picture was not stolen or photoshopped, and is being used exclusively for DLF Exchange. The ID the Client holds in their hand:
- must be the same government-issued ID the Client submitted previously;
- must be fully clear and readable. The note the Client holds in their hand:
- must be handwritten (not typed);
- must be in English;
- must contain today's date;
- must contain the Client’s signature.
12. For legal entities
- Business License/Registration and Certificate of Incorporation
- Memorandum and Articles of Association
• Ownership and Control Structure Chart indicating shareholdings signed by Director
- Directors Minutes to open an account and who has the authority to operate the account
- Authorized Signatures List (Note: Each Authorized signer has to provide identification document to confirm his Full Name, Date of Birth, Nationality and Address)
- Ultimate Beneficiary Owners List (Note: For ultimate beneficial owners owning more than 25%, they need to provide identification document to confirm his Full Name, Date of Birth, Nationality and Address)
Certificate of Incumbency issued within 6 months and should include the following:
Company’s registered office address Company is in good legal standing
List of Directors (Note: 2 of the directors need to provide identification document to confirm his
Full Name, Date of Birth, Nationality and Address)
List of Shareholders (Note: For shareholders owning more than 25%, they need to provide identification document to confirm his Full Name, Date of Birth, Nationality and Address)
- Identify business address if it is different from registered office address
- Documents for every authorized natural persons.
Based on the risk, and to the extent reasonable and practicable, we ensure that we have a reasonable belief that we know the true identity of our customers by using risk-based procedures to verify and document the accuracy of the information we get about Clients. Our AML Compliance Officer analyzes the information we obtain to determine whether the information is sufficient to form a reasonable belief that we know the true identity of the customer. We may decide to use the following non-documentary methods of verifying identity:
- Independently verifying the customer’s identity through the comparison of information provided by the customer with information obtained from a consumer reporting agency, public database or other sources;
- Checking references with other financial institutions;
- Analyzing whether there is logical consistency between the identifying information provided, such as the Clients’ name, street address, postal code, and date of birth;
- Utilizing complex device identification (such as “digital fingerprints” or IP geolocation checks);
- Obtaining a notarized or certified true copy of an individual’s birth certificate or government-issued ID for valid identification.
14. Internal controls
DLF Exchange implements and maintains internal controls for the purpose of ensuring that all of its operations comply with AML legal requirements and that all required reports are made on a timely basis.
15. Compliance Officer
The Compliance Officer is the person, duly authorized by DLF Exchange, whose duty is to ensure the effective implementation and enforcement of the AML/KYC Procedure. It is the Compliance Officer’s responsibility to supervise all aspects of DLF Exchange anti-money laundering and counter-terrorist financing, including but not limited to:
- Collecting Clients’ identification information;
- Establishing and updating internal policies and procedures for the completion, review, submission, and retention of all reports and records required under the applicable laws and regulations;
- Monitoring transactions and investigating any significant deviations from normal activity;
- Implementing a records management system for appropriate storage and retrieval of documents, files, forms, and logs;
- Updating risk assessment regularly;
- Providing law enforcement with information as required under the applicable laws and regulations.
The Compliance Officer is entitled to interact with law enforcement which is involved In the prevention of money laundering, terrorist financing, and other illegal activity.
16. Monitoring and Reporting
DLF Exchange diligently monitors transactions for suspicious activity. Transactions that are unusual are carefully reviewed to determine if it appears that they make no apparent sense or appear to be for an unlawful purpose. When such suspicious activity is detected, the Compliance Officer will determine whether a filing with any law enforcement authority is necessary.
Suspicious activity can include more than just suspected money laundering attempts.
Activity may be suspicious, and DLF Exchange may wish to make a filing with a law enforcement authority, even if no money is lost as a result of the transaction.
The Compliance Officer initially makes the decision of whether a transaction is potentially suspicious. Once the Compliance Officer has finished his review of the transaction details, he makes the decision as to whether the transaction meets the definition of suspicious transaction or activity and whether any filings with law enforcement authorities should be made.
For the purpose of the Policies, a “Suspicious Transaction” means a transaction or attempted transaction which to a person acting in good faith, gives rise to a reasonable ground of suspicion that it may involve the proceeds of criminal or other illicit activity, regardless of the value involved;
- appears to be made in circumstances of unusual or unjustified complexity;
- appears to have no economic rationale or bona fide purpose;
- gives rise to a reasonable ground of suspicion that it may involve financing of the activities relating to terrorism.
Ongoing monitoring is an essential element of effective implementation. DLF Exchange diligently monitors transactions for Suspicious Transactions and other suspicious activity.
Our AML Compliance Officer is responsible for ensuring that AML records are maintained properly.
We document our verification, including all identifying information provided by a Client, the methods used and results of verification, and the resolution of any discrepancies identified in the verification process.
We keep records containing a description of any document that we relied on to verify a Client’s identity, noting the type of document, any identification number contained in the document, the place of issuance, and if any, the date of issuance and expiration date. With respect to non-documentary verification, we retain documents that describe the methods and the results of any measures we took to verify the identity of a Client. We also keep records containing a description of the resolution of each substantive discrepancy discovered when verifying the identifying information obtained. We retain records of all identification information for seven years after the account has been closed, or as long as reasonably necessary to comply with applicable regulations;
we retain records made about verification of the customer's identity for seven years after the record is made, or as long as reasonably necessary to comply with applicable regulations.
All new employees receive anti-money laundering training as part of the mandatory new-hire training program. All applicable employees are also required to complete AML and KYC training annually. Participation in additional targeted training programs is required for all employees with day-to-day AML and KYC responsibilities. Our training includes, at a minimum:
(1) how to identify red flags and signs of money laundering that arise during the course of the employees’ duties;
(2) what to do once the risk is identified (including how, when and to whom to escalate unusual customer activity or other red flags
(3) what employees' roles are in DLF Exchange’s compliance efforts and how to perform them;
(4) DLF Exchange’s record retention policy;
(5) the disciplinary consequences (including civil and criminal penalties) for non-compliance. Our operations are regularly reviewed to check whether certain employees require specialized additional training. Written procedures are updated to reflect any such changes.
19. Contact us
If you have any questions regarding this KYC/AML procedure or you interesting in any additional information, you can contact us as follows: